Shipping & Returns
ShippingWildfish guarantees delivery to all U.S. locations, including Alaska, Hawaii, Puerto Rico & U.S. Territories, and what we fondly refer to as "the Lower-48." Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. Though we hope to be able to offer them in the future, expedited shipping, international shipping, and shipping options via alternative carriers are not available at this time.
Refunds and ReturnsWildfish is happy to issue an exchange or return shipping label for non-food items that are damaged or tampered with only. Size discrepancies are not considered damaged or tampered with. We cannot accept returns on food items, but are happy to issue a refund or replacement if your canned or jarred good has been damaged or tampered with. Please email us at firstname.lastname@example.org and provide a photo if possible: this is helpful in ensuring we are able to be very specific when speaking to our team about potential oversights and quality control.
The handling of our product is something we take quite seriously, as it affects the integrity of the seafood and the presentation we strive for in our hand-packed product (especially our delicate salmon.) We recommend shipping no more than twice—once from us to you, and once more from you to your loved ones if you plan on gifting. This means products that have been returned to us are out of commission. Due to the inability to re-stock product, Wildfish Cannery will not issue refunds or be responsible for replacing packages that are refused, abandoned, addressed incorrectly, showing as "Delivered," or otherwise flagged for "Return to Sender."
We understand that shipping isn't entirely risk-free. While we cannot guarantee a replacement of lost packages, we're happy to work with our customers to figure out the best means of replacement.